Customer Service

Contact Information

Address:86 Glenmount Park Road, Toronto, ON M4E 2N2

Phone:(416) 822-6368

Email: canada@prodigydisc.com

Shipping Policy

Most orders are shipped 24 hours from order date. Most items will be able to be shipped within two weeks. Custom orders will take 2-3 week. Rush service is possible, but not promised.

As a default, CANPAR ships our orders.

Express Shipping: Express shipping is available. Please contact us at canada@prodigydisc.com to obtain pricing if you require a quicker shipping method with tracking.

Shipping Carriers: Our shipping partner is CANPAR.  

If you prefer to use your account number with UPS or with your preferred carrier, please specify with your order.

Return Policy

NOTE: You must contact us to determine if your item is defective, been damaged, or if it is the wrong item. Simply returning an item will not guarantee a refund or replacement.

Wrong Item Received: We do our best to reduce the occurrence of wrong items being shipped out; however, mistakes are sometimes made in order entry or in picking the correct item from the shelves in the warehouse. If you think you have received the wrong item, please contact us and we will assist you in determining whether you did in fact receive the wrong item.

Once you have contacted us and have determined that you have received the wrong item, we will assist you in processing the return or exchange. Once we determine your problem, here is what will happen:

  1. The correct item will be sent to you right away (if we have it in stock) after we receive the original item to inspect.
  2. You will be reimbursed the shipping costs on all returned items that have shipped incorrectly. We kindly ask you to pay for the return shipping costs and we will refund you the shipping costs.

Return of Damaged or Defective Items: Defective Item – this is a type of defect that is due to manufacturing. Damaged Item – this is damage due to shipping or mishandling.

Defective Items: You will need to contact us within 48 hours that you have received a defective item. Once you have contacted us and we have determined that you have a defective item, we will assist you in processing the return or exchange. This is what will happen:

  1. A replacement item will be sent to you once we inspect the defective item.
  2. You will be reimbursed the shipping costs on all returned items that are defective due to manufacturing or shipping damage. We kindly ask you to pay for the return shipping costs and we will refund you the shipping costs.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright: The entire content included in this site, including pictures of models, but not limited to text, graphics or code is copyrighted as a collective work under the United States of American and World Copyright laws, and is the property of Prodigy Disc Inc. The collective work includes works that are licensed to Prodigy Disc Canada Ltd. Copyright 2012, Prodigy Disc Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Prodigy Disc Canada Ltd. or purchasing Prodigy Disc Canada Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Prodigy Disc Canada Ltd. or to purchase Prodigy Disc Canada Ltd. products. Any other use, including but not limited to the distribution, reproduction, display or transmission of the content of this site is strictly prohibited, unless authorized by Prodigy Disc Canada Ltd. You further agree not to delete or change any proprietary notices from materials downloaded from the site.

Trademarks: All trademarks, service marks and trade names of Prodigy Disc Inc. used in the site are trademarks of Prodigy Disc Inc.

Warranty Disclaimer: This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied, unless otherwise noted within description. To the fullest extent permissible pursuant to applicable law, Prodigy Disc Canada Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Prodigy Disc Canada Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Prodigy Disc Canada Ltd. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability: Prodigy Disc Canada Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Prodigy Disc Canada Ltd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors: In the event that a Prodigy Disc Canada Ltd. product is mistakenly listed at an incorrect price, Prodigy Disc Canada Ltd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Prodigy Disc Canada Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Prodigy Disc Canada Ltd. shall issue a credit to your credit card account in the amount of the incorrect price.

Term Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. Prodigy Disc Canada Ltd. may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. The provisions relating to Trademark, Copyrights, Limitation of Liability, Disclaimer, Indemnification and Miscellaneous, shall survive any termination.

Notice: Prodigy Disc Canada Ltd. may deliver notice to you by means of a general notice on the site, e-mail, or by other reliable method to the address you have provided to Prodigy Disc Canada Ltd.

Use of Site: Harassment in any manner or form on the site, including by chat, e-mail, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Prodigy Disc Canada Ltd. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is defamatory, obscene, libelous, threatening, abusive, invasive of privacy or publicity rights, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or, which may otherwise, give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer: Prodigy Disc Canada Ltd. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that, by providing you with the ability to view and distribute user-generated content on the site, Prodigy Disc Canada Ltd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Prodigy Disc Canada Ltd. reserves the right to block or remove communications or materials that it determines to be a) obscene, abusive, or defamatory, (b) deceptive, fraudulent, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Prodigy Disc Canada Ltd. in its sole discretion.

Indemnification: You agree to indemnify, defend, and hold harmless Prodigy Disc Canada Ltd., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links: In an attempt to provide increased value to our visitors, Prodigy Disc Canada Ltd. may link to sites operated by third parties. However, even if the third party is affiliated with Prodigy Disc Canada Ltd., Prodigy Disc Canada Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Prodigy Disc Canada Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Prodigy Disc Canada Ltd. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well.